Center for Customer Focus: Workshops

Get the Flash Player to see this player.

Steve Jagde
COO
Service Directions, Inc.

“In the two and a half years since you first presented your Customer Focus workshop I've witnessed a transformation. Of all the presentations I've had a chance to attend, none have had the impact on me that your workshop has. More than any one single thing, your workshop has made us a better company and the results live on in a very real way.”

Mr. Curt Hahn
President
Film House, Inc.

Customer Focus Workshops

Phase I: Customer Focus Workshop
Getting inside your Customer's head

Learn to differentiate your organization in a highly competitive environment and to create a learning organization from the customer's perspective. Effectively change organizational behavior to Outside-In.

Detailed Description... Workshop PDF Facilitator Bios...

Phase II: Customer Focus Integration
From implementation to integration

The purpose of this workshop is to design Customer Focus into the infrastructure of the organization. This is a series of sessions with a steering committee comprised of eight company leaders selected by the President/CEO. The steering committee will learn eight specific components to design Customer Focus into the culture.

Detailed Description... Workshop PDF Facilitator Bios...

Phase III: Value Chain Session
Bridging the gap in your supply chain

The purpose of this session is to increase the value that you bring to your supply chain by sponsoring a Customer Focus session for your customers, suppliers and distributors. Help your customers, suppliers and distributors understand the value of having an “outside-in” business approach and give your customers an opportunity to grow their business with this knowledge. This increased knowledge will only strengthen your supply chain and increase your competitive advantage.

Detailed Description... Workshop PDF Facilitator Bios...