Center for Customer Focus: Workshops Phase I

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Steve Jagde
COO
Service Directions, Inc.

“I always measure the success of a workshop by the useful take-away ideas we return to the office with and the value of those in the long run. Not trying to sound like a commercial but the benefit was priceless! Please feel free to have any potential prospect call us, I feel it is the best use of your company's money PERIOD!”

Mr. Stephen D. Johnson
President/CEO
HP Marketing

Phase I: Customer Focus Workshop Getting inside your Customer's head

Objective

To differentiate your organization in a highly competitive environment
To create a learning organization from the customer's perspective
To effectively change organizational behavior to Outside-In

Who Should Attend?
EVERYONE!

Download Phase 1
Workshop PDF

The workshops should be implemented from the top down, as management buy-in and support is crucial. To effectively change organizational behavior, everyone must be trained in the common goal and approach of being Customer Focused.

Format:

This is a highly interactive two-day workshop consisting of several modules with team brainstorming sessions that allow participants to create organization specific recommendations. Sessions should have heterogenous teams to stimulate the best overall result. Workshop sessions run consecutive days from 8:00-4:30, and weekend sessions are available for an incremental fee.

Outcomes:

Suggestions that will help take your company to the next level
Increase in “top of mind awareness” of customer focus for all employees
Transformation as participants look at their job through the customer's eyes

Long-Term Results:

Increased growth rate and sales
Higher customer retention
Increased close rate on proposals and quotes
Lower employee turnover and increased employee morale
Increased bottom line