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Ken Jensen
President
Builders Appliance Center, Inc.
President
Builders Appliance Center, Inc.
“It has been a year since your visit and we continue to see
results. The principles that you discussed have become the
cornerstone of a company-wide effort to turn from an
operations to a customer-driven company. We are a better
company today than we were a year ago.”
Kent Humphreys
President
Jacks
President
Jacks
Phase II: Customer Focus Integration
From implementation to integration
Objective
The purpose of this workshop is to design Customer Focus into the infrastructure of the organization.
Who Should Attend?
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| Download Phase I1 Workshop PDF |
Eight selected team leaders. The President/CEO may or may not be a part of the steering committee. Selection of these team leaders should be based on guidelines provided by CCF.
Format:
This is a series of sessions spaced 45-60 days apart. These sessions run from 8:00-2:00.
- Session I:
The first session involves a discussion on corporate culture and highlights key insights on how to implement a formal process to change corporate culture. The steering committee will learn eight specific components to design Customer Focus into the culture. - Session II:
Steering committee members present their plans for the respective components. Participants add ideas and comments to enhance presented plans and listen for opportunities to integrate the components. - Subsequent Sessions:
The steering committee will meet monthly to continue the process. CCF can coach/facilitate this process as needed by the organization.
Outcomes:
- Better understanding of the components necessary to design Customer Focus into the culture of the organization and learning how to integrate these roles.
- Generation of action plans for each of the eight components.
Long-Term Results:
- Customer Focus is now designed into the infrastructure so that it becomes sustained.
- Development of leaders that have initiative skills to implement subsequent strategies.